Run service delivery
Support & Tickets
Structured support intake and ticket tracking inside Workspace—so clients submit requests in-channel and your team resolves them with full context on assets and monitoring.
What MSP buyers are trying to fix
Common pains
- Email becomes the system of record. Urgent requests hide in inboxes, SLA clocks slip, and clients cannot see where work stands.
- Context is missing at triage. Technicians re-ask for device names, site details, and approval history on every ticket.
Workspace outcomes
- Deflect noise, keep audit trail. Clients open tickets in Workspace with structured fields instead of unstructured email chains.
- Faster resolution loops. Link tickets to assets and monitoring context so engineers start with facts, not detective work.
Capabilities in Workspace
Every module below maps to a live route in your client portal—not a roadmap slide.
Ticket list and detail views
Filter, search, and track open work with statuses your MSP defines in delivery playbooks.
New ticket intake
Guided creation flow at /workspace/tickets/new keeps requests complete on first submission.
Client-safe visibility
Organization members see their organization’s tickets without internal-only MSP commentary.
Live in your portal
Available in your Workspace at workspace.bitscaled.tech/tickets
Open Tickets in WorkspaceSee Tickets with your delivery model
Walk through Workspace with a Bitscaled engineer—scoped to your ticket flows, asset model, and client governance requirements.
